:root{--red:#ef4144;--red-dark:#c01f3d;--coral:#fc6371;--pink:#fbdce4;--pink-light:#fdeef2;--ink:#30302a;--bg:#f7f3f5;--surface:#fff;--surface-2:#fbf8f9;--border:#e8e0e4;--text:var(--ink);--muted:#6d6a66;--accent:var(--red);--accent-strong:var(--red-dark);--accent-soft:var(--pink-light);--focus:var(--coral);--topbar:#fff;--topbar-text:var(--ink);--tone-green:#1f7a4d;--tone-green-bg:#e3f4ea;--tone-red:#b3203a;--tone-red-bg:#fde4e8;--tone-blue:#2c5f9e;--tone-blue-bg:#e2ecf8;--tone-amber:#8a5b00;--tone-amber-bg:#fcf0d4;--tone-orange:#a34a0f;--tone-orange-bg:#fde7d8;--tone-gray:#5c5a57;--tone-gray-bg:#ecebea;--tone-purple:#6c3d8f;--tone-purple-bg:#efe4f6;--tone-pink:#b3203a;--tone-pink-bg:var(--pink);--radius:8px;--radius-sm:5px;--shadow:0 1px 2px #30302a0f, 0 2px 8px #30302a0d;--shadow-lg:0 10px 40px #30302a2e;--scale:1;--font-body:"Roboto", Arial, sans-serif;--font-head:"Roboto Condensed", "Arial Narrow", Arial, sans-serif;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}[data-theme=dark]{--bg:#17161a;--surface:#211f24;--surface-2:#29262c;--border:#3a363e;--text:#f1eeef;--muted:#aaa4a8;--accent:#ff5a5d;--accent-strong:#ff7a82;--accent-soft:#3a2429;--topbar:#1c1a1f;--topbar-text:#f1eeef;--tone-green:#6fd6a0;--tone-green-bg:#1f3a2c;--tone-red:#ff8a98;--tone-red-bg:#4a222b;--tone-blue:#8db8f0;--tone-blue-bg:#1f2e44;--tone-amber:#f0c060;--tone-amber-bg:#3d3118;--tone-orange:#f5a36e;--tone-orange-bg:#43291a;--tone-gray:#bdb8bb;--tone-gray-bg:#333036;--tone-purple:#c9a0e8;--tone-purple-bg:#35263f;--tone-pink:#ff8a98;--tone-pink-bg:#4a222b;--shadow:0 1px 2px #0006;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}[data-theme=pink]{--bg:#fdeef2;--surface:#fff;--surface-2:#fff7f9;--border:#f5c9d5;--accent-soft:#fbdce4;--topbar:#ef4144;--topbar-text:#fff}*{box-sizing:border-box}html{font-size:calc(14px * var(--scale))}body{background:var(--bg);color:var(--text);font-family:var(--font-body);-webkit-font-smoothing:antialiased;margin:0;font-size:1rem;line-height:1.45}h1,h2,h3,h4{font-family:var(--font-head);margin:0;font-weight:600;line-height:1.2}h1{font-size:1.75rem}h2{font-size:1.35rem}h3{font-size:1.1rem}h4{font-size:.95rem}a{color:var(--accent-strong)}button,input,select,textarea{font:inherit;color:inherit}:focus-visible{outline:2px solid var(--focus);outline-offset:2px}::selection{background:var(--pink);color:var(--ink)}.shell{flex-direction:column;min-height:100vh;display:flex}.topbar{background:var(--topbar);color:var(--topbar-text);border-bottom:1px solid var(--border);z-index:20;align-items:center;gap:1rem;padding:.55rem 1.1rem;display:flex;position:sticky;top:0}.brand{color:inherit;flex-direction:column;margin-right:.5rem;line-height:1;text-decoration:none;display:flex}.brand-top{font-family:var(--font-head);letter-spacing:.02em;color:var(--accent);font-size:1.3rem;font-weight:700}[data-theme=pink] .brand-top{color:#fff}.brand-bot{letter-spacing:.08em;text-transform:uppercase;opacity:.75;margin-top:2px;font-size:.68rem}.nav{flex-wrap:wrap;gap:.15rem;display:flex}.nav a{font-family:var(--font-head);color:inherit;opacity:.8;border-radius:999px;padding:.4rem .75rem;font-size:.95rem;font-weight:600;text-decoration:none}.nav a:hover{opacity:1;background:var(--accent-soft)}[data-theme=pink] .nav a:hover{background:#ffffff2e}.nav a.active{opacity:1;background:var(--accent);color:#fff}[data-theme=pink] .nav a.active{color:var(--red-dark);background:#fff}.topbar-right{align-items:center;gap:.6rem;margin-left:auto;display:flex}.demo-pill{letter-spacing:.06em;text-transform:uppercase;background:var(--tone-amber-bg);color:var(--tone-amber);border-radius:999px;padding:.2rem .55rem;font-size:.7rem;font-weight:700}.page{flex:1;width:100%;max-width:1500px;margin:0 auto;padding:1.25rem}.page-head{flex-wrap:wrap;align-items:flex-end;gap:1rem;margin-bottom:1rem;display:flex}.page-head p{color:var(--muted);margin:.2rem 0 0}.page-head .spacer{flex:1}.grid{gap:1rem;display:grid}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}@media (width<=1100px){.grid-4,.grid-3{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=720px){.grid-2,.grid-3,.grid-4{grid-template-columns:1fr}.page{padding:.9rem}}.row{flex-wrap:wrap;align-items:center;gap:.6rem;display:flex}.row-between{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:.6rem;display:flex}.stack{flex-direction:column;gap:.75rem;display:flex}.stack-sm{flex-direction:column;gap:.4rem;display:flex}.muted{color:var(--muted)}.small{font-size:.85rem}.tiny{font-size:.75rem}.mono{font-variant-numeric:tabular-nums}.nowrap{white-space:nowrap}.grow{flex:1;min-width:0}.right{text-align:right}.hidden{display:none!important}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.card-pad{padding:1rem}.card-head{border-bottom:1px solid var(--border);align-items:center;gap:.6rem;padding:.8rem 1rem;display:flex}.card-head h3{flex:1}.card-body{padding:1rem}.section-label{font-family:var(--font-head);letter-spacing:.08em;text-transform:uppercase;color:var(--accent-strong);margin-bottom:.4rem;font-size:.75rem;font-weight:700}.btn{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:var(--radius-sm);cursor:pointer;white-space:nowrap;justify-content:center;align-items:center;gap:.4rem;padding:.45rem .85rem;font-size:.92rem;font-weight:500;line-height:1.2;text-decoration:none;display:inline-flex}.btn:hover{border-color:var(--accent);color:var(--accent-strong)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn-primary:hover{background:var(--red-dark);border-color:var(--red-dark);color:#fff}.btn-ghost{background:0 0;border-color:#0000}.btn-ghost:hover{background:var(--accent-soft);border-color:#0000}.btn-danger{color:var(--tone-red)}.btn-danger:hover{background:var(--tone-red-bg);border-color:var(--tone-red);color:var(--tone-red)}.btn-sm{padding:.25rem .55rem;font-size:.8rem}.btn-lg{padding:.7rem 1.2rem;font-size:1.05rem}.icon-btn{width:2rem;height:2rem;padding:0}.chip{white-space:nowrap;background:var(--tone-gray-bg);color:var(--tone-gray);border-radius:999px;align-items:center;gap:.3rem;padding:.12rem .5rem;font-size:.78rem;font-weight:500;display:inline-flex}.chip .dot{background:currentColor;border-radius:50%;width:.5rem;height:.5rem}.tone-green{background:var(--tone-green-bg);color:var(--tone-green)}.tone-red{background:var(--tone-red-bg);color:var(--tone-red)}.tone-blue{background:var(--tone-blue-bg);color:var(--tone-blue)}.tone-amber{background:var(--tone-amber-bg);color:var(--tone-amber)}.tone-orange{background:var(--tone-orange-bg);color:var(--tone-orange)}.tone-gray{background:var(--tone-gray-bg);color:var(--tone-gray)}.tone-purple{background:var(--tone-purple-bg);color:var(--tone-purple)}.tone-pink{background:var(--tone-pink-bg);color:var(--tone-pink)}.field{flex-direction:column;gap:.25rem;min-width:0;display:flex}.field>span{color:var(--muted);font-size:.8rem;font-weight:500}.input,.select,.textarea{border:1px solid var(--border);background:var(--surface);border-radius:var(--radius-sm);width:100%;min-width:0;padding:.45rem .6rem}.input:focus,.select:focus,.textarea:focus{border-color:var(--focus);box-shadow:0 0 0 3px color-mix(in srgb, var(--focus) 25%, transparent);outline:none}.textarea{resize:vertical;min-height:4.5rem}.check{cursor:pointer;align-items:center;gap:.45rem;font-size:.92rem;display:inline-flex}.check input{accent-color:var(--accent);width:1rem;height:1rem}.form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:.75rem;display:grid}.form-grid .full{grid-column:1/-1}@media (width<=640px){.form-grid{grid-template-columns:1fr}}.field-label{color:var(--muted);font-size:.8rem;font-weight:500}.field .req{color:var(--tone-red)}.field-error{color:var(--tone-red);font-weight:500}.field [aria-invalid=true]{border-color:var(--tone-red)}.addr{position:relative}.addr-list{z-index:30;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);margin:0;padding:.25rem 0;list-style:none;position:absolute;top:calc(100% + 2px);left:0;right:0;box-shadow:0 8px 24px #0000001f}.addr-list li{cursor:pointer;padding:.4rem .65rem;font-size:.9rem}.addr-list li.on{background:var(--tone-blue-bg)}.addr-list .addr-foot{cursor:default;color:var(--muted);text-align:right;border-top:1px solid var(--border);margin-top:.2rem;font-size:.72rem}.answers{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:.35rem .9rem;margin:.35rem 0 0;font-size:.88rem;display:grid}.answers dt{color:var(--muted);font-size:.74rem}.answers dd{overflow-wrap:anywhere;margin:0}.search{position:relative}.search input{padding-left:2rem}.search:before{content:"⌕";color:var(--muted);font-size:1.1rem;position:absolute;top:50%;left:.65rem;transform:translateY(-52%)}.seg{border:1px solid var(--border);background:var(--surface);border-radius:999px;padding:2px;display:inline-flex}.seg button{cursor:pointer;color:var(--muted);background:0 0;border:0;border-radius:999px;padding:.25rem .75rem;font-size:.85rem}.seg button.on{background:var(--accent);color:#fff}.tabs{border-bottom:1px solid var(--border);gap:.1rem;display:flex;overflow-x:auto}.tabs button{cursor:pointer;color:var(--muted);font-family:var(--font-head);white-space:nowrap;background:0 0;border:0;border-bottom:3px solid #0000;padding:.6rem .8rem;font-size:.95rem;font-weight:600}.tabs button:hover{color:var(--text)}.tabs button.on{color:var(--accent-strong);border-bottom-color:var(--accent)}.tabs .count{font-family:var(--font-body);background:var(--accent-soft);color:var(--accent-strong);border-radius:999px;margin-left:.3rem;padding:0 .35rem;font-size:.7rem}.table-wrap{overflow-x:auto}table.table{border-collapse:collapse;width:100%;font-size:.9rem}.table th{text-align:left;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);border-bottom:1px solid var(--border);background:var(--surface-2);white-space:nowrap;padding:.5rem .7rem;font-size:.75rem;font-weight:600}.table td{border-bottom:1px solid var(--border);vertical-align:middle;padding:.55rem .7rem}.table tr:last-child td{border-bottom:0}.table tbody tr:hover td{background:var(--surface-2)}.table tr.clickable{cursor:pointer}.table tr.selected td{background:var(--accent-soft)}.modal-backdrop{z-index:100;background:#1e1c1e73;place-items:center;padding:1rem;display:grid;position:fixed;inset:0}.modal{background:var(--surface);box-shadow:var(--shadow-lg);border-radius:10px;flex-direction:column;width:min(640px,100%);max-height:calc(100vh - 2rem);display:flex}.modal.wide{width:min(900px,100%)}.modal-head{border-bottom:1px solid var(--border);align-items:center;gap:.5rem;padding:1rem 1.1rem;display:flex}.modal-head h2{flex:1;font-size:1.2rem}.modal-body{padding:1.1rem;overflow-y:auto}.modal-foot{border-top:1px solid var(--border);justify-content:flex-end;gap:.5rem;padding:.8rem 1.1rem;display:flex}.stat{padding:.9rem 1rem}.stat-label{color:var(--muted);font-size:.78rem;font-weight:500}.stat-value{font-family:var(--font-head);margin-top:.15rem;font-size:1.8rem;font-weight:700;line-height:1.1}.stat-sub{color:var(--muted);margin-top:.1rem;font-size:.78rem}.empty{text-align:center;color:var(--muted);padding:2rem 1rem}.empty .big{margin-bottom:.3rem;font-size:1.8rem}.plugin{border:2px dashed var(--border);border-radius:var(--radius);background:var(--surface-2);align-items:flex-start;gap:.8rem;padding:1rem;display:flex}.plugin-icon{background:var(--accent-soft);width:2.4rem;height:2.4rem;color:var(--accent-strong);font-weight:700;font-family:var(--font-head);border-radius:8px;flex-shrink:0;place-items:center;display:grid}.plugin h4{margin-bottom:.15rem}.plugin p{color:var(--muted);margin:0;font-size:.88rem}.avatar{background:var(--pink);width:2rem;height:2rem;color:var(--red-dark);border-radius:50%;flex-shrink:0;place-items:center;font-size:.75rem;font-weight:700;display:inline-grid}.avatar.lg{width:2.8rem;height:2.8rem;font-size:.95rem}.meter{background:var(--tone-gray-bg);border-radius:999px;height:.5rem;overflow:hidden}.meter>div{background:var(--tone-green);border-radius:999px;height:100%}.meter.warn>div{background:#d99a00}.meter.bad>div{background:var(--red)}.alert{border-radius:var(--radius-sm);align-items:flex-start;gap:.6rem;padding:.6rem .8rem;font-size:.92rem;display:flex}.alert-info{background:var(--tone-blue-bg);color:var(--tone-blue)}.alert-warn{background:var(--tone-amber-bg);color:var(--tone-amber)}.alert-bad{background:var(--tone-red-bg);color:var(--tone-red)}.alert-good{background:var(--tone-green-bg);color:var(--tone-green)}.flash{border:2px solid var(--red);background:var(--pink-light);color:var(--ink);border-radius:var(--radius);align-items:flex-start;gap:.7rem;padding:.7rem .85rem;display:flex}[data-theme=dark] .flash{color:var(--text);background:#3a1f25}.flash-badge{background:var(--red);color:#fff;font-family:var(--font-head);letter-spacing:.06em;text-transform:uppercase;border-radius:4px;flex-shrink:0;margin-top:.1rem;padding:.2rem .5rem;font-size:.72rem;font-weight:700}.flash.ongoing{border-color:var(--red-dark)}.flash.ongoing .flash-badge{background:var(--red-dark)}.flash-text{font-size:1.02rem;font-weight:500}.announcement{border-left:4px solid var(--accent);background:var(--surface-2);border-radius:0 var(--radius-sm) var(--radius-sm) 0;padding:.6rem .8rem}.announcement .t{font-weight:600}.announcement .b{white-space:pre-wrap;font-size:.92rem}.announcement .sig{color:var(--muted);margin-top:.2rem;font-size:.75rem}.list-item{border-bottom:1px solid var(--border);align-items:center;gap:.7rem;padding:.6rem .8rem;display:flex}.list-item:last-child{border-bottom:0}.kbd{border:1px solid var(--border);background:var(--surface-2);border-bottom-width:2px;border-radius:4px;padding:0 .3rem;font-family:ui-monospace,monospace;font-size:.75rem}.toast-wrap{z-index:200;flex-direction:column;gap:.5rem;display:flex;position:fixed;bottom:1rem;left:50%;transform:translate(-50%)}.toast{background:var(--ink);color:#fff;box-shadow:var(--shadow-lg);border-radius:8px;padding:.6rem 1rem;font-size:.92rem}.chart-legend{color:var(--muted);flex-wrap:wrap;gap:.4rem .9rem;font-size:.8rem;display:flex}.chart-legend span{align-items:center;gap:.35rem;display:inline-flex}.chart-legend i{border-radius:2px;width:.65rem;height:.65rem;display:inline-block}@media (width<=860px){.topbar{flex-wrap:wrap;gap:.5rem;padding:.5rem .8rem}.topbar-right{gap:.35rem;margin-left:auto}.topbar-right .demo-pill{display:none}.nav{flex-wrap:nowrap;order:3;width:100%;padding-bottom:2px;overflow-x:auto}.nav a{white-space:nowrap}}@media (width<=480px){.brand-bot,.topbar-right .small>div{display:none}}.agent-home-grid{grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);align-items:start;gap:1rem;display:grid}.call-grid{grid-template-columns:minmax(0,1fr) minmax(0,1.25fr) minmax(0,1.15fr);align-items:start;gap:1rem;display:grid}.lookup-grid{grid-template-columns:minmax(250px,340px) minmax(0,1fr);align-items:start;gap:1rem;display:grid}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:.75rem;display:grid}@media (width<=1250px){.call-grid{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}.call-grid>.call-col-right{grid-column:1/-1}}@media (width<=1000px){.agent-home-grid,.lookup-grid{grid-template-columns:minmax(0,1fr)}}@media (width<=760px){.call-grid{grid-template-columns:minmax(0,1fr)}}.status-now{border-radius:var(--radius);flex-wrap:wrap;align-items:center;gap:1rem;padding:.9rem 1rem;display:flex}.status-now .label{font-family:var(--font-head);font-size:2rem;font-weight:700;line-height:1}.status-now .clock{font-family:var(--font-head);font-size:1.6rem;font-weight:600}.status-btns{grid-template-columns:repeat(auto-fit,minmax(118px,1fr));gap:.5rem;display:grid}.status-btn{border:2px solid var(--border);background:var(--surface);border-radius:var(--radius);font-family:var(--font-head);cursor:pointer;color:var(--text);flex-direction:column;align-items:center;gap:.15rem;padding:.75rem .5rem;font-size:1.1rem;font-weight:700;display:flex}.status-btn:hover:not(:disabled){border-color:var(--accent)}.status-btn:disabled{opacity:.45;cursor:not-allowed}.status-btn[aria-pressed=true]{border-color:var(--accent);background:var(--accent-soft)}.status-btn .sub{font-family:var(--font-body);color:var(--muted);font-size:.72rem;font-weight:500}.incoming{border:3px solid var(--red);background:var(--pink-light);color:var(--ink);border-radius:var(--radius);flex-wrap:wrap;align-items:center;gap:1rem;margin-bottom:1rem;padding:1rem;animation:1.2s ease-in-out infinite alternate ring;display:flex}[data-theme=dark] .incoming{color:var(--text);background:#3a1f25}.incoming .ring-icon{font-size:2.2rem;line-height:1}@keyframes ring{0%{box-shadow:0 0 0 0 color-mix(in srgb, var(--red) 35%, transparent)}to{box-shadow:0 0 0 8px #0000}}@media (prefers-reduced-motion:reduce){.incoming{animation:none}}.acct-name{overflow-wrap:anywhere;font-size:1.9rem}.acct-clock{text-align:right;min-width:10rem}.acct-time{font-family:var(--font-head);font-size:1.5rem;font-weight:700}@media (width<=640px){.acct-clock{text-align:left}}.greeting{background:var(--surface-2);border-left:4px solid var(--coral);border-radius:0 var(--radius-sm) var(--radius-sm) 0;padding:.6rem .8rem}.greeting-text{font-size:1.1rem;font-style:italic}.call-bar{padding:.8rem 1rem}.call-bar.on-hold{border:2px solid var(--tone-amber);background:var(--tone-amber-bg)}.call-timer{font-family:var(--font-head);font-size:1.7rem;font-weight:700}.hold-banner{font-family:var(--font-head);color:var(--tone-amber);font-size:1.1rem;font-weight:700}.roster-list{max-height:70vh;overflow-y:auto}.away-label{font-family:var(--font-head);letter-spacing:.04em;border:2px solid var(--tone-gray);color:var(--tone-gray);border-radius:4px;align-self:flex-start;padding:.05rem .45rem;font-size:.8rem;font-weight:700}.roster-contact{grid-template-columns:auto minmax(0,1fr);align-items:center;gap:.15rem .6rem;display:grid}.roster-contact dt{color:var(--muted)}.roster-contact dd{overflow-wrap:anywhere;flex-wrap:wrap;align-items:center;gap:.35rem;margin:0;display:flex}.person-msgs{border-top:1px dashed var(--border);padding-top:.4rem}.team-row{text-align:left;width:100%;font:inherit;color:inherit;border:0;border-bottom:1px solid var(--border);cursor:pointer;background:0 0;align-items:center;gap:.7rem;padding:.6rem .8rem;display:flex}.team-row:hover{background:var(--accent-soft)}.team-row.is-away{background:var(--surface-2)}.team-row.is-away:hover{background:var(--accent-soft)}.team-row.is-office{border-top:2px dashed var(--border);border-bottom:0}.team-row-text{gap:.2rem}.team-row-text strong{overflow-wrap:anywhere}.person-panel{flex-direction:column;gap:.9rem;padding:.8rem;display:flex}.person-head{align-items:flex-start;gap:.8rem;display:flex}.person-name{overflow-wrap:anywhere;font-size:1.3rem}.handling-note{background:var(--tone-amber-bg);color:var(--text);border:1px solid var(--tone-amber);border-radius:var(--radius-sm);border-left-width:5px;padding:.55rem .75rem;font-size:.98rem;font-weight:500}.handling-note .section-label{color:var(--tone-amber);margin-bottom:.2rem}.opt-list{flex-direction:column;gap:.45rem;display:flex}.opt-btn{text-align:left;width:100%;font:inherit;color:var(--text);background:var(--surface);border:2px solid var(--border);border-radius:var(--radius);cursor:pointer;align-items:center;gap:.7rem;padding:.6rem .75rem;display:flex}.opt-btn:hover:not(:disabled){border-color:var(--accent)}.opt-btn:disabled{cursor:not-allowed;opacity:.55}.opt-btn.is-dim{background:var(--surface-2);border-style:dashed}.opt-btn.is-dim .opt-title{color:var(--muted)}.opt-btn.is-next{border-color:var(--accent);background:var(--accent-soft)}.opt-btn.is-tried .opt-title{text-decoration:line-through}.opt-title{font-family:var(--font-head);overflow-wrap:anywhere;font-size:1.08rem;font-weight:700;line-height:1.2;display:block}.opt-detail{color:var(--muted);overflow-wrap:anywhere;font-size:.82rem;display:block}.opt-num{width:2.1rem;height:2.1rem;font-family:var(--font-head);border:2px solid #0000;border-radius:50%;flex-shrink:0;place-items:center;font-size:1.2rem;font-weight:700;display:grid}.opt-n1{background:var(--accent);color:#fff}.opt-n2{background:var(--surface);border-color:var(--accent);color:var(--accent-strong)}.opt-n3{background:var(--tone-gray-bg);color:var(--text)}.opt-icon{background:var(--surface-2);border-color:var(--border);font-size:1rem}.opt-more .opt-btn{border-width:1px;padding:.45rem .65rem}.opt-more .opt-title{font-size:.95rem}.opt-more .opt-num{width:1.8rem;height:1.8rem}.opt-live{border:2px solid var(--accent);background:var(--accent-soft);border-radius:var(--radius);flex-direction:column;gap:.45rem;padding:.6rem .75rem;display:flex}.opt-live .btn,.confirm-box .btn{white-space:normal}.recipient-line{flex-wrap:wrap;align-items:center;gap:.35rem;display:flex}.recipient-line .chip{white-space:normal;overflow-wrap:anywhere}.msg-form{border:2px solid var(--border);border-radius:var(--radius);padding:.75rem}.lookup-results{max-height:72vh;overflow-y:auto}@media (width<=1000px){.lookup-results{max-height:45vh}}.result-btn{text-align:left;border:0;border-bottom:1px solid var(--border);cursor:pointer;width:100%;color:inherit;background:0 0;padding:.6rem .8rem;display:block}.result-btn:hover{background:var(--surface-2)}.result-btn[aria-current=true]{background:var(--accent-soft);border-left:4px solid var(--accent)}.big-search input{padding-top:.7rem;padding-bottom:.7rem;font-size:1.15rem}.dispo-btns{grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:.4rem;display:grid}.dispo-btns .btn{white-space:normal}.hours-table td{padding:.3rem .5rem}.kv{grid-template-columns:auto minmax(0,1fr);gap:.3rem .8rem;font-size:.9rem;display:grid}.kv dt{color:var(--muted)}.kv dd{overflow-wrap:anywhere;margin:0}.panel-grid{grid-template-columns:repeat(auto-fit,minmax(min(340px,100%),1fr));align-items:start;gap:1rem;display:grid}.wrapup-btns{grid-template-columns:repeat(2,minmax(0,1fr));gap:.5rem;display:grid}.wrapup-btns .btn{justify-content:flex-start}@media (width<=420px){.wrapup-btns{grid-template-columns:1fr}}.sv{flex-direction:column;display:flex;overflow:hidden}.sv-head{border-bottom:1px solid var(--border);align-items:flex-start;gap:.5rem;padding:.85rem 1rem .6rem;display:flex}.sv-trail{background:var(--tone-gray-bg);border-bottom:1px solid var(--border);flex-wrap:wrap;gap:.25rem;padding:.45rem 1rem;font-size:.8rem;display:flex}.sv-crumb{color:var(--accent-strong);cursor:pointer;font:inherit;text-underline-offset:2px;background:0 0;border:0;padding:0;text-decoration:underline}.sv-body{flex-direction:column;gap:.75rem;padding:1rem;display:flex}.sv-title{margin:0;font-size:1.15rem}.sv-say{background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--accent);border-radius:var(--radius-sm);margin:0;padding:.7rem .9rem .7rem 3.4rem;font-size:1.05rem;font-weight:500;line-height:1.5;position:relative}.sv-say-tag{letter-spacing:.06em;text-transform:uppercase;color:var(--accent-strong);font-size:.65rem;font-weight:700;position:absolute;top:.8rem;left:.7rem}.sv-fill{background:var(--tone-green-bg);color:var(--tone-green);border-radius:4px;padding:0 .25rem;font-weight:600}.sv-blank{border-bottom:2px dashed var(--muted);min-width:4.5rem;color:var(--muted);text-align:center;vertical-align:baseline;font-size:.75rem;line-height:1.3;display:inline-block}.sv-ask{flex-direction:column;gap:.25rem;display:flex}.sv-ask>span{letter-spacing:.05em;text-transform:uppercase;color:var(--muted);font-size:.75rem;font-weight:700}.sv-info{border-radius:var(--radius-sm);background:var(--tone-blue-bg);color:var(--tone-blue);align-items:flex-start;gap:.6rem;padding:.6rem .8rem;font-size:.9rem;display:flex}.sv-captured dl{grid-template-columns:auto 1fr;gap:.1rem .6rem;margin:0;display:grid}.sv-captured dt{font-weight:600}.sv-captured dd{color:var(--text);overflow-wrap:anywhere;margin:0}.sv-do{border-radius:var(--radius-sm);background:var(--tone-amber-bg);border:1px solid color-mix(in srgb, var(--tone-amber) 45%, transparent);color:var(--tone-red);letter-spacing:.02em;flex-wrap:wrap;align-items:center;gap:.6rem;padding:.65rem .8rem;display:flex}.sv-choices{border:1px solid var(--border);border-radius:var(--radius-sm);flex-direction:column;display:flex;overflow:hidden}.sv-choice{border:0;border-top:1px solid var(--border);background:var(--surface);text-align:left;font:inherit;color:inherit;cursor:pointer;align-items:center;gap:.6rem;padding:.7rem .8rem;font-size:.98rem;display:flex}.sv-choice:first-child{border-top:0}.sv-choice:hover,.sv-choice:focus-visible{background:var(--tone-pink-bg);outline:none}.sv-key{border:1px solid var(--border);background:var(--bg,transparent);border-radius:6px;flex:none;place-items:center;width:1.5rem;height:1.5rem;font-size:.78rem;font-weight:700;display:grid}.sv-foot{border-top:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:.5rem;padding:.6rem 1rem;display:flex}.filter-bar{flex-wrap:wrap;align-items:flex-end;gap:.75rem;display:flex}.filter-bar .field{flex:140px;min-width:140px;max-width:260px}.filter-bar .field.narrow{flex:0 110px;min-width:100px}.swatch{border-radius:3px;flex-shrink:0;width:.8rem;height:.8rem;display:inline-block}.agent-grid{grid-template-columns:repeat(auto-fill,minmax(290px,1fr));gap:.75rem;display:grid}.agent-card{flex-direction:column;gap:.55rem;padding:.8rem .9rem;display:flex}.agent-card .name{font-weight:600}.agent-card .live-call{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:.35rem .55rem;font-size:.85rem}.agent-card .actions{border-top:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:.35rem;padding-top:.55rem;display:flex}.agent-card .select{width:auto;padding:.2rem .4rem;font-size:.8rem}.timeline{border-radius:var(--radius-sm);background:var(--tone-gray-bg);border:1px solid var(--border);height:2.4rem;position:relative;overflow:hidden}.timeline>div{border-right:1px solid var(--surface);color:#fff;white-space:nowrap;padding:.2rem .25rem;font-size:.7rem;position:absolute;top:0;bottom:0;overflow:hidden}.timeline-ticks{height:1.1rem;margin-top:.2rem;position:relative}.timeline-ticks span{color:var(--muted);white-space:nowrap;font-size:.7rem;position:absolute;transform:translate(-50%)}.check-list{border:1px solid var(--border);border-radius:var(--radius-sm);max-height:340px;overflow-y:auto}.check-list label{border-bottom:1px solid var(--border);cursor:pointer;align-items:center;gap:.5rem;padding:.4rem .6rem;display:flex}.check-list label:last-child{border-bottom:0}.check-list input{accent-color:var(--accent)}.detail-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:.7rem 1rem;margin:0;display:grid}.detail-grid dt{color:var(--muted);font-size:.75rem;font-weight:500}.detail-grid dd{margin:0}.call-path{margin:0;padding:0 0 0 .2rem;list-style:none}.call-path li{border-left:2px solid var(--border);padding:.15rem 0 .65rem 1.1rem;position:relative}.call-path li:last-child{border-left-color:#0000;padding-bottom:0}.call-path li:before{content:"";background:var(--accent);border-radius:50%;width:10px;height:10px;position:absolute;top:.4rem;left:-6px}.call-path .when{color:var(--muted);font-size:.75rem}.table tr.clickable:focus-visible td{background:var(--accent-soft)}.footnote{color:var(--muted);margin:.6rem 0 0;font-size:.78rem}.acct-layout{grid-template-columns:375px minmax(0,1fr);align-items:start;gap:1rem;display:grid}.acct-list{flex-direction:column;height:calc(100vh - 5.7rem);display:flex;position:sticky;top:4.2rem;overflow:hidden}.acct-list-head{border-bottom:1px solid var(--border);flex-direction:column;gap:.6rem;padding:.8rem;display:flex}.acct-list-body{flex:1;overflow-y:auto}.filter-chips{flex-wrap:wrap;gap:.3rem;display:flex}.filter-chips button{border:1px solid var(--border);background:var(--surface);cursor:pointer;color:var(--muted);border-radius:999px;padding:.15rem .55rem;font-size:.78rem}.filter-chips button.on{background:var(--accent);border-color:var(--accent);color:#fff}.filter-chips .n{font-variant-numeric:tabular-nums;opacity:.85;margin-left:.25rem}.acct-row{text-align:left;border:0;border-bottom:1px solid var(--border);cursor:pointer;background:0 0;flex-direction:column;gap:.3rem;width:100%;padding:.6rem .8rem .6rem 1rem;display:flex;position:relative}.acct-row:hover{background:var(--surface-2)}.acct-row.on{background:var(--accent-soft)}.acct-row .stripe{width:4px;position:absolute;top:0;bottom:0;left:0}.acct-row .stripe.good{background:var(--tone-green)}.acct-row .stripe.bad{background:var(--red)}.acct-row .firm{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.tag{border:1px solid var(--border);color:var(--muted);white-space:nowrap;border-radius:4px;padding:.05rem .4rem;font-size:.7rem}.tag .sw{vertical-align:middle;border-radius:2px;width:.5rem;height:.5rem;margin-right:.25rem;display:inline-block}.acct-head{flex-wrap:wrap;align-items:flex-start;gap:1rem;display:flex}.acct-body{padding:1rem}@media (width<=960px){.acct-layout{grid-template-columns:1fr}.acct-list{height:auto;max-height:55vh;position:static}}.hours-grid{grid-template-columns:5.5rem 6rem minmax(0,1fr);align-items:start;gap:.5rem .75rem;display:grid}.hours-grid .day{padding-top:.45rem;font-weight:600}.hours-times{flex-direction:column;gap:.35rem;display:flex}.hours-times .row input[type=time]{width:8.5rem}@media (width<=640px){.hours-grid{grid-template-columns:4rem 1fr}.hours-grid .hours-times{grid-column:1/-1}}.diff-changed td{background:var(--tone-amber-bg)}.contact-cards{grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:.75rem;display:grid}.locked{border-style:dashed}.pill-list{flex-wrap:wrap;gap:.35rem;display:flex}.pill-list .chip button{cursor:pointer;color:inherit;background:0 0;border:0;padding:0 0 0 .2rem}.sched-row td{background:var(--surface-2)}.roster-photo{flex-wrap:wrap;align-items:center;gap:.9rem;display:flex}.step-list{flex-direction:column;gap:.4rem;margin:0;padding:0;list-style:none;display:flex}.step-row{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);flex-wrap:wrap;align-items:flex-start;gap:.6rem;padding:.55rem .6rem;display:flex}.step-num{background:var(--accent-soft);width:1.5rem;height:1.5rem;color:var(--accent-strong);border-radius:50%;flex-shrink:0;place-items:center;font-size:.8rem;font-weight:700;display:grid}.step-fields{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:.4rem;display:grid}.step-actions{flex-wrap:nowrap;gap:.2rem}.recip-row{grid-template-columns:6rem minmax(0,1.3fr) minmax(0,1fr) auto;align-items:center;gap:.4rem;display:grid}.recip-row .input[aria-invalid=true]{border-color:var(--tone-red)}.recip-err{color:var(--tone-red);grid-column:1/-1}@media (width<=640px){.step-fields{grid-template-columns:1fr}.recip-row{grid-template-columns:6rem minmax(0,1fr)}.recip-row>:nth-child(3){grid-column:1/-1}}.mf-layout{grid-template-columns:minmax(220px,280px) minmax(0,1fr);align-items:start;gap:1rem;display:grid}@media (width<=900px){.mf-layout{grid-template-columns:1fr}}.mf-list{flex-direction:column;gap:.25rem;padding:.5rem;display:flex}.mf-item{border-radius:var(--radius-sm);border:1px solid #0000;align-items:center;display:flex}.mf-item.on{border-color:var(--accent);background:var(--tone-pink-bg)}.mf-item-main{text-align:left;cursor:pointer;min-width:0;color:inherit;font:inherit;background:0 0;border:0;flex-direction:column;flex:1;gap:.2rem;padding:.5rem .6rem;display:flex}.mf-move{flex-direction:column;display:flex}.mf-move .btn{padding:0 .4rem;font-size:.7rem;line-height:1.2}.mf-q{border-top:1px solid var(--border);align-items:flex-start;gap:.75rem;padding:.85rem 1rem;display:flex}.mf-q:first-child{border-top:0}.mf-q.locked{background:var(--tone-gray-bg);align-items:center}.mf-q-num{background:var(--surface);border:1px solid var(--border);border-radius:50%;flex:none;place-items:center;width:1.7rem;height:1.7rem;font-size:.8rem;font-weight:600;display:grid}.mf-bottom{grid-template-columns:repeat(auto-fit,minmax(300px,1fr));align-items:start;gap:1rem;display:grid}.recap-hero{color:#fff;background:linear-gradient(135deg,#c01f3d 0%,#ef4144 55%,#fc6371 100%);border-radius:14px;margin-bottom:1.1rem;padding:2rem 1.6rem 1.8rem;position:relative;overflow:hidden}.recap-hero:after{content:"";pointer-events:none;background:#ffffff1f;border-radius:50%;width:240px;height:240px;position:absolute;top:-60px;right:-60px}.recap-hero:before{content:"";pointer-events:none;background:#fbdce42e;border-radius:50%;width:180px;height:180px;position:absolute;bottom:-90px;right:70px}.recap-eyebrow{font-family:var(--font-head);letter-spacing:.12em;text-transform:uppercase;opacity:.9;font-size:.8rem;font-weight:700}.recap-hero h1{max-width:22ch;margin:.35rem 0 .5rem;font-size:clamp(1.8rem,5vw,2.9rem);line-height:1.05}.recap-hero p{opacity:.95;max-width:52ch;margin:0;font-size:1.05rem}.recap-hero .recap-big{font-family:var(--font-head);margin-top:1rem;font-size:clamp(3rem,12vw,5.5rem);font-weight:700;line-height:1}.recap-hero .recap-big small{font-size:1rem;font-weight:500;font-family:var(--font-body);opacity:.9;margin-top:.2rem;display:block}.recap-hero .select{color:#30302a;background:#fffffff2;border-color:#0000;width:auto;max-width:100%}.recap-hero-top{z-index:1;flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:1rem;display:flex;position:relative}.recap-hero-body{z-index:1;position:relative}.recap-grid{grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:1rem;margin-bottom:1.1rem;display:grid}.recap-card{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);border-top:5px solid var(--accent);border-radius:12px;flex-direction:column;gap:.35rem;padding:1.1rem 1.1rem 1rem;display:flex;position:relative;overflow:hidden}.recap-card.t-coral{border-top-color:var(--coral)}.recap-card.t-dark{border-top-color:var(--red-dark)}.recap-card.t-pink{border-top-color:var(--pink)}.recap-card .recap-icon{background:var(--accent-soft);width:2.3rem;height:2.3rem;color:var(--accent-strong);border-radius:50%;place-items:center;font-size:1.1rem;font-weight:700;display:grid}.recap-card .recap-num{font-family:var(--font-head);color:var(--accent-strong);font-size:2.6rem;font-weight:700;line-height:1}.recap-card .recap-copy{font-family:var(--font-head);font-size:1.12rem;font-weight:600;line-height:1.2}.recap-card .recap-sub{color:var(--muted);font-size:.82rem}.recap-card.feature{background:var(--accent-soft);grid-column:span 2}@media (width<=560px){.recap-card.feature{grid-column:auto}}.recap-quiet{text-align:center;padding:2.2rem 1rem}.recap-quiet .big{font-size:2.4rem}.p-status{flex-wrap:wrap;align-items:center;gap:1rem;display:flex}.p-status-badge{font-family:var(--font-head);letter-spacing:.04em;border:3px solid;border-radius:10px;padding:.3rem 1rem;font-size:1.9rem;font-weight:700}.p-status-badge.open{color:var(--tone-green);background:var(--tone-green-bg)}.p-status-badge.closed{color:var(--tone-gray);background:var(--tone-gray-bg)}.p-override{grid-template-columns:repeat(3,minmax(0,1fr));gap:.6rem;display:grid}.p-override button{text-align:left;white-space:normal;flex-direction:column;align-items:flex-start;height:100%;padding:.7rem .8rem}.p-override button[aria-pressed=true]{border-color:var(--accent);background:var(--accent-soft);box-shadow:inset 0 0 0 1px var(--accent)}.p-override .t{font-weight:700;font-family:var(--font-head);font-size:1rem}.p-override .d{color:var(--muted);font-size:.8rem;font-weight:400}@media (width<=720px){.p-override{grid-template-columns:1fr}}.p-day{border-bottom:1px solid var(--border);grid-template-columns:5.5rem 6.5rem 1fr;align-items:start;gap:.6rem;padding:.6rem 0;display:grid}.p-day:last-child{border-bottom:0}.p-day .times{flex-wrap:wrap;align-items:center;gap:.4rem;display:flex}.p-day .times .input{width:8.2rem}@media (width<=560px){.p-day{grid-template-columns:1fr auto}.p-day .p-day-edit{grid-column:1/-1}}.p-person{flex-direction:column;gap:.7rem;display:flex}.p-sched{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm);flex-wrap:wrap;align-items:center;gap:.5rem;padding:.45rem .6rem;display:flex}.p-sched.ended{opacity:.65}.p-request{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);flex-direction:column;gap:.25rem;padding:.6rem .7rem;display:flex}.p-pre{white-space:pre-wrap}.p-filters{grid-template-columns:repeat(4,minmax(0,1fr));align-items:end;gap:.7rem;display:grid}@media (width<=900px){.p-filters{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=480px){.p-filters{grid-template-columns:1fr}}.p-detail{grid-template-columns:repeat(2,minmax(0,1fr));gap:.6rem 1rem;display:grid}.p-detail dt{color:var(--muted);font-size:.75rem}.p-detail dd{margin:0;font-weight:500}@media (width<=480px){.p-detail{grid-template-columns:1fr}}@media (width<=640px){table.p-table thead{display:none}table.p-table,table.p-table tbody,table.p-table tr,table.p-table td{width:100%;display:block}table.p-table tr{border-bottom:1px solid var(--border);padding:.5rem .2rem}table.p-table tr:last-child{border-bottom:0}table.p-table td{text-align:right;border:0;justify-content:space-between;gap:1rem;padding:.2rem .5rem;display:flex}table.p-table td:before{content:attr(data-label);color:var(--muted);text-transform:uppercase;letter-spacing:.04em;text-align:left;flex-shrink:0;font-size:.75rem}table.p-table td.p-wide{text-align:left;display:block}table.p-table td.p-wide:before{display:block}}.p-kv{grid-template-columns:11rem 1fr;gap:.45rem 1rem;margin:0;display:grid}.p-kv dt{color:var(--muted);font-size:.85rem}.p-kv dd{overflow-wrap:anywhere;margin:0;font-weight:500}@media (width<=480px){.p-kv{grid-template-columns:1fr}.p-kv dd{margin-bottom:.4rem}}.p-switch{cursor:pointer;align-items:center;gap:.6rem;display:inline-flex}.p-switch input{opacity:0;width:1px;height:1px;position:absolute}.p-switch .track{background:var(--tone-gray-bg);border:1px solid var(--border);border-radius:999px;flex-shrink:0;width:2.6rem;height:1.45rem;transition:background .15s;position:relative}.p-switch .track:after{content:"";background:var(--surface);width:1.1rem;height:1.1rem;box-shadow:var(--shadow);border-radius:50%;transition:transform .15s;position:absolute;top:2px;left:2px}.p-switch input:checked+.track{background:var(--accent);border-color:var(--accent)}.p-switch input:checked+.track:after{transform:translate(1.1rem)}.p-switch input:focus-visible+.track{outline:2px solid var(--focus);outline-offset:2px}.p-soon{grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:.7rem;display:grid}.p-usage-num{font-family:var(--font-head);font-size:2.2rem;font-weight:700;line-height:1}.p-person-head{flex-wrap:wrap}.p-handling{border-top:1px solid var(--border);padding-top:.7rem}.p-steps{flex-direction:column;gap:.2rem;margin:0;padding-left:1.3rem;display:flex}.p-recips{flex-direction:column;gap:.15rem;margin:.25rem 0 0;padding:0;list-style:none;display:flex}.p-addr{overflow-wrap:anywhere}.p-link{color:var(--accent-strong);text-decoration:underline}.p-msg{flex-direction:column;gap:.5rem;padding:.8rem .9rem;display:flex}.p-msg-head{align-items:center;gap:.6rem;display:flex}.p-msg-general{background:var(--accent-soft);color:var(--accent-strong)}.p-msg-caller{flex-wrap:wrap;align-items:baseline;gap:.3rem .8rem;display:flex}.p-msg-caller a{color:var(--accent-strong)}.p-msg-body{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm);overflow-wrap:anywhere;padding:.55rem .7rem}.p-msg .chip{white-space:normal;overflow-wrap:anywhere}